Philadelphia PA - SEPTA is continuing to fight to end the issuing of transfers and has appealed a lower court decision which forced the transit system to keep them.
While I haven't covered this issue before, it is something that needs to be addressed as SEPTA is trying to set a precedent and is being looked at by many transit systems as to the final outcome. If SEPTA wins their case, look for many other transit systems in cities across the country to start dumping transfers over the next few years.
Transfers are one of the most troublesome parts of any transit operation. Transfer thefts, reselling at a higher price on the street, attempted use of expired transfers, etc. have made transfers an item that many transit systems have on their list for possible elimination. The vast majority of fare disputes involve transfer issues as well.
The problem however is that transfers are needed. Given that no transit system can take everyone where they need to go without switching buses, transfers become a necessary evil in the transit industry to help make transit service somewhat convenient.
Better technology exists today to allow transfers to be issued while eliminating many of the headaches associated with the old style paper transfers. For example, coded transfers that are timestamped by a fare recording device and can be read by fareboxes eliminate the use of expired transfers. Cities that have adopted coded transfers have seen a large drop in transfer abuse and fare disputes but that technology doesn't come cheaply.
Eliminating transfers in a city such as Philadelphia will not spur transit usage. On the contrary, it will encourage people to find alternative means of transport that bypass the transit system completely. While SEPTA says it wants more riders, it is also making it more difficult to get those riders.
SEPTA is assuming that people will rush out and by a monthly pass or just pay full fare on multiple trips and the SEPTA financial coffers will start overflowing with money. It won't happen. As I mentioned, people will find alternatives to SEPTA and cut them out of the loop completely so that they end up pulling in less each month than they are now. In cities such as Philadelphia, unregulated/illegal low-cost jitney service is already a very common competitor with the transit system and eliminating transfers will just send many riders over to the competition.
Where I live in Pittsburgh, we used to have rather strict transfer rules which made sense even though it was somewhat complicated. The policy was loosened up over the years and ultimately have led to widespread abuse of transfers. In the distant past, you could only use a transfer for a one-way trip continuing away from the boarding point. Today they can be used for round trips and have a greatly increased valid time.
Not being familiar with SEPTA's transfer procedure, it may very well be the case that SEPTA just needs to tighten up the procedure as Pittsburgh needs to do. The problem here is that once the government gives the public something, it is almost impossible to take it away later. In other words, reimposing an older and more strict policy would meet with howls of protest, greater than what is occurring with the complete elimination of them.
In SEPTA's current eagerness to eliminate transfer privileges, it is setting a bad precedent in my opinion. By making transit more inconvenient for the rider, it will lose ridership in the long run and defeats the very purpose of what transit is there for. The added capital expense of implementing coded transfers is worth it as it helps make taking the bus or LRV more convenient, especially for the occasional rider which the transit systems would ultimately love to have as a regular rider.
SEPTA earns a Lance for its attempt to make riding transit more inconvenient. This move will only serve to keep people off of the transit system, not attract them.While I haven't covered this issue before, it is something that needs to be addressed as SEPTA is trying to set a precedent and is being looked at by many transit systems as to the final outcome. If SEPTA wins their case, look for many other transit systems in cities across the country to start dumping transfers over the next few years.
Transfers are one of the most troublesome parts of any transit operation. Transfer thefts, reselling at a higher price on the street, attempted use of expired transfers, etc. have made transfers an item that many transit systems have on their list for possible elimination. The vast majority of fare disputes involve transfer issues as well.
The problem however is that transfers are needed. Given that no transit system can take everyone where they need to go without switching buses, transfers become a necessary evil in the transit industry to help make transit service somewhat convenient.
Better technology exists today to allow transfers to be issued while eliminating many of the headaches associated with the old style paper transfers. For example, coded transfers that are timestamped by a fare recording device and can be read by fareboxes eliminate the use of expired transfers. Cities that have adopted coded transfers have seen a large drop in transfer abuse and fare disputes but that technology doesn't come cheaply.
Eliminating transfers in a city such as Philadelphia will not spur transit usage. On the contrary, it will encourage people to find alternative means of transport that bypass the transit system completely. While SEPTA says it wants more riders, it is also making it more difficult to get those riders.
SEPTA is assuming that people will rush out and by a monthly pass or just pay full fare on multiple trips and the SEPTA financial coffers will start overflowing with money. It won't happen. As I mentioned, people will find alternatives to SEPTA and cut them out of the loop completely so that they end up pulling in less each month than they are now. In cities such as Philadelphia, unregulated/illegal low-cost jitney service is already a very common competitor with the transit system and eliminating transfers will just send many riders over to the competition.
Where I live in Pittsburgh, we used to have rather strict transfer rules which made sense even though it was somewhat complicated. The policy was loosened up over the years and ultimately have led to widespread abuse of transfers. In the distant past, you could only use a transfer for a one-way trip continuing away from the boarding point. Today they can be used for round trips and have a greatly increased valid time.
Not being familiar with SEPTA's transfer procedure, it may very well be the case that SEPTA just needs to tighten up the procedure as Pittsburgh needs to do. The problem here is that once the government gives the public something, it is almost impossible to take it away later. In other words, reimposing an older and more strict policy would meet with howls of protest, greater than what is occurring with the complete elimination of them.
In SEPTA's current eagerness to eliminate transfer privileges, it is setting a bad precedent in my opinion. By making transit more inconvenient for the rider, it will lose ridership in the long run and defeats the very purpose of what transit is there for. The added capital expense of implementing coded transfers is worth it as it helps make taking the bus or LRV more convenient, especially for the occasional rider which the transit systems would ultimately love to have as a regular rider.
1 comment:
Transfer policy should be as simple and easy as possible. The change from multiple zones and directional transfers to a 2.5 hour any direction ride was one of the improvements made to Metro-Transit Minneapolis-St. Paul many years ago that helped ridership increase.
http://www.tc.umn.edu/~hause011/article/Bus_ride3.html
talks about usability and transit fare structure. Yes, transfers will be passed to other riders who will avoid fares but that is also a factor of sky high fares.
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